customer-service
Posts tagged “customer-service”
Voice AI Policies: Disclosure, Empathy, Human Handover
A customer-service voice agent must say it is AI at the start of the call. Empathy is a script, not Article 50. Here is when you must offer a person.
5 min read
Customer-Service Chatbots: Limited or High-Risk?
Most support bots are limited-risk and need Article 50 by 2 August 2026. Here is when a refund, claims, or eligibility bot quietly becomes Annex III.
4 min read