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Refund Policy

Last updated: May 2026

1. Overview

Nytivo offers subscription-based access to its EU AI Act compliance platform. This policy explains when refunds are available and how to request one. If you have any questions, contact us at billing@nytivo.com before purchasing.

2. Monthly Subscriptions

Monthly subscriptions are billed in advance at the start of each billing period. We do not offer refunds for the current billing period once it has begun. You may cancel at any time from your billing settings, and your access will continue until the end of the paid period. You will not be charged again after cancellation.

3. Annual Subscriptions

Annual subscriptions are billed upfront for a full year. If you request a cancellation within 14 days of your initial purchase or annual renewal date and have not generated any PDF exports or used the AI drafting feature, we will issue a full refund.

After 14 days, annual subscriptions are non-refundable. You retain full access to the Service for the remainder of the paid year.

4. Upgrades and Downgrades

When upgrading from Starter to Business mid-cycle, you are charged only the prorated difference for the remainder of the billing period. Downgrades take effect at the end of the current billing period — no partial refund is issued for unused Business-tier time.

5. Duplicate Charges

If you believe you have been charged twice for the same period, contact billing@nytivo.com within 30 days of the charge. We will investigate and issue a full refund for any confirmed duplicate payment.

6. Service Outages

If Nytivo experiences a platform outage exceeding 24 consecutive hours within a billing period, affected customers may request a prorated credit for the period of unavailability. Credits are applied to your next invoice and are not redeemable for cash.

7. Exceptions

Refunds are not available for:

  • Failure to cancel before an automatic renewal
  • Partial use of the subscription period
  • Accounts suspended for violations of our Terms of Service
  • VAT or other taxes already remitted to tax authorities

8. How to Request a Refund

Email billing@nytivo.com with the subject line "Refund Request" and include:

  • The email address associated with your account
  • The date of the charge you are disputing
  • A brief reason for the request

We aim to respond within 2 business days. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card issuer.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Contact

Billing and refund questions: billing@nytivo.com