Refund Policy

Last updated: October 2026

1. Overview

Nytivo is currently free to use. There is no subscription charge and no checkout in the product. This page explains what happens if a charge appears anyway, and how to contact us.

2. No subscription billing

Accounts are not billed. You do not need a payment method to classify a system, complete article checklists, or export documentation.

3. Unexpected or duplicate charges

If you see a charge from Nytivo that you did not authorise, email billing@nytivo.com within 30 days. Include the email on the account, the date of the charge, and a short description. We will investigate and refund any confirmed unauthorised or duplicate payment.

4. How to request a refund

Email billing@nytivo.com with the subject line "Refund Request" and include:

• The email address associated with your account
• The date of the charge you are disputing
• A brief reason for the request

We aim to respond within 2 business days. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card issuer.

5. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Contact

Billing and refund questions: billing@nytivo.com