chatbot
Posts tagged “chatbot”
Voice AI Policies: Disclosure, Empathy, Human Handover
A customer-service voice agent must say it is AI at the start of the call. Empathy is a script, not Article 50. Here is when you must offer a person.
5 min read
Customer-Service Chatbots: Limited or High-Risk?
Most support bots are limited-risk and need Article 50 by 2 August 2026. Here is when a refund, claims, or eligibility bot quietly becomes Annex III.
4 min read
Article 50 Is Three Months Away. Is Your Chatbot Ready?
Article 50's chatbot transparency obligation applies to ALL AI systems with conversational interfaces — not just high-risk ones. August 2026 is the deadline. Here's what your product needs to change.
7 min read